Refund Policy
Our commitment to your satisfaction and how we handle returns and reprints.
Effective Date: 1 January 2024 | Last Updated: 1 January 2024
At Geek For Me, we take great pride in the quality of our printing. If something is wrong with your order and it is our error, we will make it right. Please read this policy carefully to understand your rights and our obligations.
Our Guarantee
If your order contains a defect caused by our production process — such as a printing error, colour deviation beyond industry tolerance, or physical damage — we will reprint or refund your order. We do not accept returns for correctly printed orders where the issue relates to customer-supplied artwork.
1. Eligibility for Refund or Reprint
You may be eligible for a reprint or refund in the following circumstances:
- The product was printed incorrectly (wrong size, wrong specification) where this was our error
- There is a significant print defect (banding, streaking, ink marks) not attributable to your artwork
- Colour accuracy is outside industry-accepted tolerance and not caused by screen-to-print differences
- Your order was lost or significantly damaged in transit (subject to investigation)
- You received the wrong product
2. Non-Refundable Situations
We are unable to offer refunds or reprints in the following situations:
- Errors in customer-supplied artwork (spelling mistakes, wrong images, incorrect colours in files)
- Differences between screen colour appearance and printed output within standard industry tolerances
- Low resolution or pixelated results caused by low-quality artwork files supplied by the customer
- Orders that have been approved by the customer and printed to specification
- Change of mind after production has commenced
- Delays in delivery caused by third-party couriers or incorrect delivery addresses provided by the customer
- Minor variations in finished size (up to ±2mm) within standard print tolerances
3. How to Make a Claim
To submit a claim, please follow these steps:
- Contact us at hello@geekformyprint.store within 7 days of receiving your order
- Include your order reference number and a clear description of the issue
- Attach clear photographic evidence of the defect or problem
- Where possible, retain all packaging and the affected items
Claims submitted after 7 days from delivery may not be accepted. We will review your claim and respond within 3 business days.
4. Resolution Options
Where a valid claim is accepted, we will offer one of the following resolutions (at our discretion, in consultation with you):
- Reprint: We will reprint your order at no additional cost and dispatch it to you
- Partial refund: Where a reprint is not appropriate, we may offer a partial refund reflecting the level of defect
- Full refund: In cases of total failure, we will refund the full order value to your original payment method
5. Refund Processing
Approved refunds will be processed within 5–10 business days to your original payment method. We are not responsible for delays caused by your bank or payment provider.
6. Cancellations
Orders may be cancelled for a full refund only if production has not yet commenced. Once artwork is approved and production begins, cancellation may not be possible. Please contact us immediately at hello@geekformyprint.store if you need to cancel.
7. Contact Us
For all refund and reprint enquiries:
Email: hello@geekformyprint.store
Website: printer.geekformyprint.store